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At Reno Casino, we're committed to providing a safe and enjoyable gaming experience for all our customers. If you have any questions or need assistance with anything related to your account, gameplay, or other matters, please don't hesitate to reach out.

Available Support Channels

We offer various support channels to help you resolve any issues or queries as quickly as possible:

  • Live chat: Our dedicated team is available 24/7 via live chat. This service allows for real-time assistance and response times under 90 seconds.
  • Email: You can also contact us through email. We aim to respond within 4 hours, Monday to Sunday.

Frequently Asked Questions (FAQs)

Before reaching out for assistance, please take a look at our comprehensive FAQ section. This resource provides answers to common questions and issues that you may encounter while using the platform.

Help Centre

Our help centre contains detailed guides on various topics, including account management, gameplay rules, and responsible gambling tools. If your issue is not specifically addressed in our FAQs or support pages, please don't hesitate to contact us for further assistance.

Responsible Gambling Assistance

If you're concerned about your gaming habits or need help with managing your playtime, we offer a range of responsible gambling tools and resources:

  • Reality check pop-ups
  • Session time limits
  • Deposit limits
  • Loss limits
  • Self-exclusion (minimum 6 months up to permanent)

Please refer to our Responsible Gambling page for more information.

Technical Support

Our technical support team is available to assist with any issues related to the platform, including login problems and gameplay queries. If you're experiencing difficulties or have questions about the game rules or mechanics, please don't hesitate to contact us via live chat or email.

Escalation Guidance

If your issue requires further investigation or escalation beyond our initial support team, we'll work with you to resolve it promptly. Please be assured that all matters are handled in confidence and in accordance with UKGC regulations.

Communication Response Expectations

Please note the following:

  • Live chat response time: Under 90 seconds
  • Email response time: Within 4 hours (Monday to Sunday)
  • Telephone support availability: Daily from 08:00–00:00 GMT
  • General support workflow: Our dedicated team is available to assist you via live chat, email, or telephone.

Mobile and Desktop Support Accessibility

Our platform is designed to be accessible across various devices, including desktops and mobile phones. You can access our website and support channels through your preferred device without any technical difficulties.

If you have any questions or need further assistance with anything related to the Reno Casino gaming experience, please don't hesitate to contact us. Our dedicated team is here to help.